Susanne Madden completed a Bsc in Business Management at Marymount College in NY, then earned an MBA in both Management Systems and Information & Communication Systems from Fordham University. Her career has spanned across several sections of the healthcare industry. Prior to helping found the National Breastfeeding Center, a business-to-business consulting firm, she was employed by United Healthcare in the area of physician network management and spent several years as an independent healthcare consultant specializing in contract negotiations, business creation and development, revenue cycle remediation, vendor management and process improvement. She has applied her formal learning to understanding the principles of knowledge management and how information can be transformed into comprehension at all levels with the right facilitation. A national expert in practice management and insurance company issues, she writes frequently and speaks regularly on the business aspects of healthcare and is often quoted in industry and media publications.